Enterprise Customer Success Manager

AlayaCare

Toronto, Ontario, Canada
Not specified; equity in a well-funded, scaling co...
On-site
5+ years b2b customer success experience
Enterprise account portfolio management
Executive stakeholder relationship building
The role focuses on setting strategic plans for large enterprise customers to ensure they realize return on investment from the AlayaCare Cloud platform

Job Summary

  • The role focuses on setting strategic plans for large enterprise customers to ensure they realize return on investment from the AlayaCare Cloud platform.
  • Candidates will build trusted advisor relationships with senior stakeholders, delivering Quarterly Business Reviews to optimize the customer lifecycle and drive growth.
  • AlayaCare offers a hybrid work model with two in-office days per week, equity in a scaling company, and comprehensive benefits including wellness programs.

Matching Summary

The role focuses on setting strategic plans for large enterprise customers to ensure they realize return on investment from the AlayaCare Cloud platform.

Salary

Not specified; Equity in a well-funded, scaling company; Comprehensive health benefits, telemedicine, lifestyle spending accounts, parental leave top-up

Skills & Requirements

Must-have

  • 5+ years B2B customer success experience
  • Enterprise account portfolio management
  • Executive stakeholder relationship building
  • SaaS or healthcare software background
  • Quarterly Business Review delivery
  • Net dollar retention optimization

Nice-to-have

  • Fast-paced evolving environment adaptability
  • Data-informed narrative crafting skills
  • Market-specific strategy development
  • High-trust culture commitment
  • Collaborative team player mindset

Key Requirements

  • Bachelor's degree in Business, Economics, Commerce, Finance, or related field
  • 5+ years of experience in customer success or account management
  • Experience working in SaaS or post-acute healthcare software solutions

Work Rights

Not specified

Tailored Resume

Cover Letter