Customer Experience Specialist

Flex

Remote, United States
Not specified; not specified; not specified
Fully remote
High-net-worth client advisory
Fintech scenario handling
Fraud detection expertise
Flex is seeking a Customer Experience Specialist to provide premium, white-glove service to high-net-worth members in a fast-paced, remote environment. The ideal candidate will possess strong problem-solving skills and experience in fintech, focusing on delivering exceptional service in a non-traditional customer support role

Job Summary

  • The role involves serving affluent business owners as a trusted advisor with premium white-glove service standards.
  • You will operate as an autonomous problem-solver handling complex fintech scenarios including fraud detection and compliance.
  • Flex is building an AI-native private bank for business owners with a mission to re-architect the financial system.

Matching Summary

Match Score: 85

Flex is seeking a Customer Experience Specialist to provide premium, white-glove service to high-net-worth members in a fast-paced, remote environment. The ideal candidate will possess strong problem-solving skills and experience in fintech, focusing on delivering exceptional service in a non-traditional customer support role.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • High-net-worth client advisory
  • Fintech scenario handling
  • Fraud detection expertise
  • Compliance coordination skills
  • Autonomous problem-solving

Nice-to-have

  • White-glove service delivery
  • Extreme ownership mindset
  • Relentless execution culture
  • Cross-functional collaboration

Key Requirements

  • Experience with high-net-worth clients
  • Background in fintech or banking
  • Ability to handle complex compliance issues

Work Rights

Not specified

Tailored Resume

Cover Letter