Guest Experience Specialist (Butler)

RESORTS WORLD AT SENTOSA PTE. LTD.

Sentosa Island, Singapore
**
Warm and attentive guest service delivery
Personalized frontline butler assistance
Prompt handling of guest inquiries
** Resorts World at Sentosa is seeking a warm and attentive Guest Experience Specialist (Butler) to enhance guest interactions and ensure memorable stays. The role requires providing personalized services, coordinating guest requests, and maintaining knowledge of local attractions and hotel amenities. **

Job Summary

  • This role is responsible for delivering personalized frontline butler services to ensure every guest enjoys a seamless and memorable stay.
  • You will play a key role in creating exceptional first impressions by welcoming guests warmly and providing detailed facility orientations.
  • The position requires coordinating with Front Office, Reservations, Valet, and Transportation teams to handle all guest requests professionally.

Matching Summary

Match Score: 75

** Resorts World at Sentosa is seeking a warm and attentive Guest Experience Specialist (Butler) to enhance guest interactions and ensure memorable stays. The role requires providing personalized services, coordinating guest requests, and maintaining knowledge of local attractions and hotel amenities. **

Skills & Requirements

Must-have

  • Warm and attentive guest service delivery
  • Personalized frontline butler assistance
  • Prompt handling of guest inquiries
  • Coordination with front office teams
  • Detailed orientation of hotel facilities

Nice-to-have

  • Valid driving license possession
  • Knowledge of local Singapore attractions
  • Familiarity with cultural institutions
  • Proficiency in Microsoft Office suite
  • Proactive recommendation of dining options

Key Requirements

  • Minimum GCE 'O' Level or equivalent education
  • Minimum 1 year of customer service experience
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Valid driving license (advantageous)
  • Knowledge of local Singapore attractions (advantageous)

Work Rights

Not specified

Tailored Resume

Cover Letter