The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability
Job Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
This role acts as the primary contact between the business user community and IT, facilitating business user priorities through platform maintenance and enhancements.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, valuing in-person collaboration.
Matching Summary
The GCMS Platform Support Lead is responsible for supporting users of the Global Complaints Management System (GCMS), driving proactive platform improvements, and assuring platform stability.
Skills & Requirements
Must-have
GCMS Platform Support
Global Complaints Management System
Cognos or PowerBI knowledge
system and data design strategy
prioritization of feature roadmap
triaging and designing fixes
Nice-to-have
customer experience enhancement
data driven decision maker
proactive issue management
navigating through organization
culture of inclusion and belonging
Key Requirements
3+ years of experience as Business Analyst or Product Owner
Insurance experience strongly preferred
Must be proactive in managing issues
Proven ability to navigate through an organization