Digital Customer Success Manager

Land Securities Group

Multiple Locations
On-site
Drive commercial value through adoption
Develop comprehensive success plans
Supervise product usage and health indicators
The London Stock Exchange Group (LSEG) is seeking a Digital Customer Success Manager to enhance customer engagement and retention for its Risk solutions. The role emphasizes building strong customer relationships and ensuring clients derive maximum value from their investments

Job Summary

  • The Digital Customer Success Manager plays a meaningful role in delivering a differentiated, scalable customer experience that drives value realisation, adoption, and long‑term retention of LSEG Risk solutions.
  • This role blends digital‑first engagement with targeted, high‑impact customer interactions to improve product value and commercial outcomes.
  • Join us and be part of a team that values innovation, quality, and continuous improvement.

Matching Summary

Match Score: 85

The London Stock Exchange Group (LSEG) is seeking a Digital Customer Success Manager to enhance customer engagement and retention for its Risk solutions. The role emphasizes building strong customer relationships and ensuring clients derive maximum value from their investments.

Skills & Requirements

Must-have

  • Drive commercial value through adoption
  • Develop comprehensive success plans
  • Supervise product usage and health indicators
  • Collaborate with internal partners
  • Executive-level interpersonal skills

Nice-to-have

  • Financial and Risk industry knowledge
  • Understanding of Client Screening processes
  • Map customer business processes to product capabilities

Key Requirements

  • Experience in customer engagement, success management, or strategic account support
  • Strong ability to facilitate customer meetings
  • Proven problem-solving skills
  • Ability to adapt and achieve in a fast-paced, evolving market
  • Collaboration skills and experience working cross-functionally
  • Proficiency in Microsoft Office tools
  • Proven learning perspective, proactive approach, and strong customer-centric mentality

Work Rights

Not specified

Tailored Resume

Cover Letter