Customer Service Representative (german-speaking)

Via

England, United Kingdom
Base: £14.75ph; bonus: shift bonuses for nights, s...
Remote
Fluent in german and english (c1 or c2)
Available for 24/7 shift work including nights and weekends
Based in england for remote eligibility
This role serves as the human connection between Via's technology and riders and drivers across hundreds of cities

Job Summary

  • This role serves as the human connection between Via's technology and riders and drivers across hundreds of cities.
  • The position requires fluency in both German and English to handle daily support inquiries via telephone, live chat, and email.
  • Employees receive state-of-the-art hardware, £14.75/h base pay, and 28 days of vacation inclusive of public holidays.

Matching Summary

This role serves as the human connection between Via's technology and riders and drivers across hundreds of cities.

Salary

Base: £14.75/hour; Bonus: Shift bonuses for nights, Sundays, and holidays; Benefits: 28 days vacation inclusive of public holidays

Skills & Requirements

Must-have

  • Fluent in German and English (C1 or C2)
  • Available for 24/7 shift work including nights and weekends
  • Based in England for remote eligibility

Nice-to-have

  • Passionate about public transit mission and carbon reduction
  • Strong communication skills with a supportive tone
  • Calm under pressure and able to think on feet
  • Technology-savvy with modern IT tools comfort

Key Requirements

  • Fluency in German and English at C1 or C2 level
  • Must be based in England
  • Availability for non-standard shifts including nights and Sundays

Work Rights

Must be based in England

Tailored Resume

Cover Letter