It Service Management Specialist

Evolution Mining

Sydney, Australia
Not specified; not specified; benefits include rel...
On-site
Itil process knowledge
Servicenow dashboard experience
Vendor performance management
The IT Service Management Specialist is responsible for uplifting service management capability and promoting consistency across IT services

Job Summary

  • The IT Service Management Specialist is responsible for uplifting service management capability and promoting consistency across IT services.
  • You will support core ITIL processes including incident, request, and change management while working closely with internal teams to ensure stability.
  • Employees benefit from relocation support, novated car leasing, life insurance, study assistance, and a flexible work-from-home policy.

Matching Summary

The IT Service Management Specialist is responsible for uplifting service management capability and promoting consistency across IT services.

Salary

Not specified; Not specified; Benefits include relocation support, novated car leasing, life insurance, income protection, short term incentives, referral bonuses, recognition program, study assistance, discounted health insurance and wellness days.

Skills & Requirements

Must-have

  • ITIL process knowledge
  • ServiceNow dashboard experience
  • Vendor performance management
  • Incident request change processes
  • Process improvement mindset

Nice-to-have

  • Analytical and collaborative approach
  • Automation opportunity identification
  • Agile entrepreneurial environment
  • Cross-functional team collaboration

Key Requirements

  • Understanding of ITSM mechanics and good practices
  • Hands-on experience with service-centric ownership
  • Ability to drive governance and process integrity

Work Rights

Not specified

Tailored Resume

Cover Letter