Fraud Specialist - Wfh Eligible

Fidelity National Information Services

Multiple Locations
Base: $15ph; bonus/equity: not specified; benefits...
Hybrid (wfh eligible)
Investigate credit card fraud cases
Analyze account history
Contact customers and merchants
Fidelity National Information Services is seeking a Fraud Specialist for a work-from-home position, responsible for investigating potential credit card fraud cases and maintaining documentation. The ideal candidate will have a high school diploma and be flexible to work various shifts, including nights and weekends

Job Summary

  • Investigates potential credit card fraud cases based on information received from the fraud detection system.
  • Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
  • Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

Matching Summary

Match Score: 70

Fidelity National Information Services is seeking a Fraud Specialist for a work-from-home position, responsible for investigating potential credit card fraud cases and maintaining documentation. The ideal candidate will have a high school diploma and be flexible to work various shifts, including nights and weekends.

Salary

Base: $15/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Investigate credit card fraud cases
  • Analyze account history
  • Contact customers and merchants
  • Maintain accurate documentation
  • Respond to account inquiries
  • Complete lost stolen reports
  • Build credit card replacement orders

Nice-to-have

  • Collaborate to work smarter
  • Make an impact in fintech
  • Diversity and inclusivity

Key Requirements

  • High School Diploma or Equivalent
  • Ability and flexibility to work hours as assigned
  • Requires all work shift availability
  • Requires you to be on camera
  • Requires you to hardwire into the router/modem
  • No wireless internet providers or routers can be used

Work Rights

Not specified

Tailored Resume

Cover Letter