Senior Customer Service Representative - German Speaking
BP Retail UK
Hybrid
German language proficiency c1 level
Telephone and written customer support
Key account management experience
The role provides first and second line of customer support to external Key Customers, internal Customers, and other Consumers in accordance with agreed service levels
Job Summary
The role provides first and second line of customer support to external Key Customers, internal Customers, and other Consumers in accordance with agreed service levels.
Senior Customer Facing CSRs act as the primary point of contact for BP telephone-based enquiries for Key Accounts, resolving issues across various channels including phone, email, and internet.
The company offers a diverse and ambitious environment where employees are supported to learn and grow while helping the business meet future challenges.
Matching Summary
The role provides first and second line of customer support to external Key Customers, internal Customers, and other Consumers in accordance with agreed service levels.
Skills & Requirements
Must-have
German language proficiency C1 level
Telephone and written customer support
Key Account management experience
SAP or Siebel system usage
First contact resolution skills
Nice-to-have
Strong problem-solving abilities
Excellent time management skills
Proactive process improvement mindset
Experience with retail fueling sites
Ability to build effective relationships
Key Requirements
A Level standard education or equivalent
C1 level of German language knowledge
Previous customer service experience in telephone environment