Real-time Analyst

Concentrix

Athens, GRC
Monitor real-time queue performance
Execute intraday schedule adjustments
Track agent productivity and adherence
The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization

Job Summary

  • The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization.
  • This position oversees tasks to completion and report their progress to the operations manager.
  • This position is responsible for communicating with outside partners, and vendors.

Matching Summary

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization.

Skills & Requirements

Must-have

  • Monitor real-time queue performance
  • Execute intraday schedule adjustments
  • Track agent productivity and adherence
  • Communicate performance trends and risks
  • Coordinate with WFM and Operations
  • Generate intraday performance reports

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication
  • High attention to detail
  • Professional demeanor
  • Self-starter with urgency
  • Ability to multitask

Key Requirements

  • Experience as RTA required
  • Proficiency in Microsoft Excel
  • Fluency in English required
  • Willingness to work fully on site

Work Rights

Not specified

Tailored Resume

Cover Letter