Client Support Supervisor

Witheritelawgroup

Dallas, United States
On-site
Overseeing daily operations of client support team
Ensuring service level agreements (slas) are met
Managing scheduling and timecard approvals in paycom
The Client Support Supervisor plays a critical leadership role in overseeing the daily operations and performance of the Client Support team

Job Summary

  • The Client Support Supervisor plays a critical leadership role in overseeing the daily operations and performance of the Client Support team.
  • This position is responsible for ensuring service level agreements (SLAs) are met while maintaining high standards of case and call quality.
  • The firm is a Top 100 Places to Work recipient known for putting people first and displaying integrity in every situation.

Matching Summary

The Client Support Supervisor plays a critical leadership role in overseeing the daily operations and performance of the Client Support team.

Skills & Requirements

Must-have

  • Overseeing daily operations of Client Support team
  • Ensuring service level agreements (SLAs) are met
  • Managing scheduling and timecard approvals in Paycom
  • Conducting call and case quality grading using QM rubric
  • Leading new hire training and ongoing coaching
  • Handling disciplinary actions and performance reviews

Nice-to-have

  • Strong organizational skills with attention to detail
  • Demonstrating leadership qualities like reliability and trust
  • Experience with MS Office, Outlook, and Adobe
  • Ability to quickly learn case management software
  • Commitment to fostering continuous team development

Key Requirements

  • Excellent organizational skills
  • Outstanding attention to detail
  • Strong knowledge of MS Office and Outlook
  • Proficiency with Paycom system
  • Ability to learn case management software quickly

Work Rights

Not specified

Tailored Resume

Cover Letter