Customer Success Manager

TSYS

Lindon, Utah, United States
Base: not specified; bonus/equity: eligible for qu...
Customer relationship management
Payment processing industry knowledge
Proactive customer engagement
The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision through collaboration, consulting, and advocacy

Job Summary

  • The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision through collaboration, consulting, and advocacy.
  • Global Payments offers a comprehensive benefits package including medical, dental and vision care, paid time off, recognition programs, retirement options, and charitable gift matching programs.
  • The role involves handling high-volume and high-risk pricing reviews, negotiating contract extensions, and responding to customer escalations to reduce attrition and increase revenue.

Matching Summary

The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision through collaboration, consulting, and advocacy.

Salary

Base: Not specified; Bonus/Equity: Eligible for Quarterly Bonus up to $2,000; Benefits: Comprehensive medical, dental, vision, EAP, paid time off, retirement and investment options

Skills & Requirements

Must-have

  • Customer relationship management
  • Payment processing industry knowledge
  • Proactive customer engagement
  • Negotiation and pricing skills
  • Problem-solving and analytical abilities
  • CRM and internal tools usage
  • Strong communication skills

Nice-to-have

  • Leadership skills
  • Self-starter attitude
  • Empathy and interpersonal communication
  • Ability to present to leadership
  • Collaboration with cross-functional teams

Key Requirements

  • 1+ years of Customer Service experience
  • 1+ year in the Credit Card Industry
  • 1+ years of account management or sales
  • Bachelor’s Degree preferred
  • Ability to meet KPIs and SLA standards

Work Rights

Not specified

Tailored Resume

Cover Letter