Senior Backline Support Engineer

Motive

Remote
Remote
System-level debugging across hardware, firmware, and software
Iot hardware and embedded firmware expertise
End-to-end debugging across the stack
Motive is seeking a Senior Backline Support Engineer to investigate and resolve complex technical issues involving IoT hardware, embedded firmware, and software services. The role requires strong system-level debugging skills, with a focus on end-to-end troubleshooting and cross-functional collaboration

Job Summary

  • Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable.
  • The Senior Backline Support Engineer is a senior technical owner for our most complex and high-impact field issues, with a strong focus on IoT hardware, embedded firmware, and the software services that interact with them.
  • You will lead investigations for critical escalations, guide cross-functional teams toward permanent fixes, and turn real-world learnings into better observability, tools, and product quality.

Matching Summary

Match Score: 85

Motive is seeking a Senior Backline Support Engineer to investigate and resolve complex technical issues involving IoT hardware, embedded firmware, and software services. The role requires strong system-level debugging skills, with a focus on end-to-end troubleshooting and cross-functional collaboration.

Skills & Requirements

Must-have

  • System-level debugging across hardware, firmware, and software
  • IoT hardware and embedded firmware expertise
  • End-to-end debugging across the stack
  • Real-world, noisy environments
  • Cross-functional incident response lead

Nice-to-have

  • Telematics, automotive, or industrial IoT experience
  • Scripting for diagnostics and data analysis
  • Mentoring and upskilling support teams

Key Requirements

  • 2-3+ years in Backline/Tier 3/Escalation Support
  • Hands-on ownership of hardware and firmware issues
  • Experience with vehicle/industrial interfaces (CAN/J1939, OBD-II)
  • Understanding of core embedded concepts
  • Ability to design and execute reproduction strategies

Work Rights

Must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations

Tailored Resume

Cover Letter