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Hanoverparkbank is seeking a Conversational AI Specialist for its Business Banking division to lead the development of customer-facing AI services. The role involves designing intuitive conversational experiences across chat and voice platforms, collaborating with engineers, and utilizing behavioral science to enhance customer interactions.
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Job Summary
Lead the next evolution Agentic AI services for our customers.
We’re building customer‑facing Agentic AI that’s shaping the future of digital banking.
We support our people with the flexibility to balance where work is done with at least half their time connecting in office.
Matching Summary
Match Score: 75
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Hanoverparkbank is seeking a Conversational AI Specialist for its Business Banking division to lead the development of customer-facing AI services. The role involves designing intuitive conversational experiences across chat and voice platforms, collaborating with engineers, and utilizing behavioral science to enhance customer interactions.
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Salary
Competitive Salary; Annual Bonus; Benefits
Skills & Requirements
Must-have
Agentic AI multi-agent workflows
designing chat and voice conversational AI
craft on-brand conversational content
partner with engineers on intent modelling
design for real-world complexity
use analytics and user testing
Nice-to-have
human-centred design
behavioural science
linguistic excellence
inclusive and accessible design
flexible working options
Key Requirements
experience in Gen and Agentic AI
hands-on experience designing chat and voice conversational AI
turn research and insight into clear service concepts
working close to the build
designed customer support or servicing use cases
experienced with LLM-powered assistants
strong foundations in conversation design
comfortable using tools like Microsoft Copilot Studio and Figma