Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success or account management
Ai-powered solutions
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions
Job Summary
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
Provide troubleshooting and product support to quickly resolve any open issues identified and proactively monitor clients’ success and adoption.
Develop and nurture relationships with clients and users within client organizations to seamlessly manage renewal and expansion opportunities.
Matching Summary
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
Enterprise SaaS solutions
Customer success or account management
AI-powered solutions
Client journey management
Product expertise and support
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Functional domain expertise in HR/recruiting
Key Requirements
8+ years of experience in customer success or account management
5+ years of experience in customer success or account management
8+ years of experience supporting or implementing enterprise SaaS solutions
5+ years of experience supporting or implementing enterprise SaaS solutions
Technical understanding of complex software ecosystems
Experience educating clients on products and providing ongoing training
Comfortable working with a global, cross-functional team