Merchant Servicing Manager

Latitude Financial Services

Australia
Not specified; not specified; flexible working env...
**
Lead operational or contact centre teams
Experience with offshore support models
Manage slas aht quality productivity metrics
** Latitude Financial Services is seeking a Merchant Servicing Manager to lead and oversee a team delivering merchant support across Australia and New Zealand. The ideal candidate should have extensive experience in financial services, particularly in operational or contact-center environments, with a strong focus on compliance, performance management, and continuous improvement. **

Job Summary

  • This role is responsible for establishing and leading the Merchant Support function across Australia and New Zealand while overseeing a team of 10 Specialists.
  • The position requires driving performance across phone, chat, and email channels to meet strict service level agreements and quality targets.
  • Candidates must ensure adherence to regulatory, compliance, audit, and risk requirements while maintaining accurate record-keeping across multiple systems.

Matching Summary

Match Score: 75

** Latitude Financial Services is seeking a Merchant Servicing Manager to lead and oversee a team delivering merchant support across Australia and New Zealand. The ideal candidate should have extensive experience in financial services, particularly in operational or contact-center environments, with a strong focus on compliance, performance management, and continuous improvement. **

Salary

Not specified; Not specified; Flexible working environment and great compensation offered

Skills & Requirements

Must-have

  • Lead operational or contact centre teams
  • Experience with offshore support models
  • Manage SLAs AHT quality productivity metrics
  • Strong risk and compliance mindset
  • Retail finance merchant operations knowledge

Nice-to-have

  • Drive continuous improvement initiatives
  • Collaborate across internal functions
  • Build positive high performing team culture

Key Requirements

  • Australian or New Zealand Permanent Resident or Citizen status required
  • Proven experience leading operational teams in financial services
  • Demonstrated ability to manage multi-location offshore support models

Work Rights

Must be Australian or New Zealand Permanent Resident or Citizen

Tailored Resume

Cover Letter