Guest Service Agent/front Desk

Sofitel – Philadelphia

Philadelphia, PA, United States
On-site
Opera cloud or comparable pms
Computer proficiency (word, excel, messaging)
Cash handling procedures
Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests

Job Summary

  • Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
  • Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
  • Unlimited career development opportunities, both nationally and internationally.

Matching Summary

Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.

Skills & Requirements

Must-have

  • Opera cloud or comparable PMS
  • Computer proficiency (Word, Excel, messaging)
  • Cash handling procedures
  • Promote hotel facilities and up-selling

Nice-to-have

  • Luxury service delivery
  • Empowered and cordial demeanor
  • Willing to go above and beyond
  • Joie de Vivre mindset

Key Requirements

  • Minimum 1-year experience in similar position
  • Hotel school degree
  • Flexible with days and hours

Work Rights

Not specified

Tailored Resume

Cover Letter