Health And Usage Monitoring System (hums) Support Engineer
Airbus Helicopters Southeast Asia Pte Ltd
Singapore, Singapore
Fully remote
Hums system support
Technical problem resolution
Customer technical relationship
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steering request treatment and liaising with stakeholders to ensure operational excellence and high customer satisfaction
Job Summary
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steering request treatment and liaising with stakeholders to ensure operational excellence and high customer satisfaction.
Ensure fault isolation, root cause analysis, and technical event follow-up with headquarters and Asia Pacific customers, reporting in-service incidents and fault cases.
Develop close relationships with customers through periodical technical review meetings, regular visits, and conference calls to align on challenges and expectations.
Matching Summary
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics, steering request treatment and liaising with stakeholders to ensure operational excellence and high customer satisfaction.
Skills & Requirements
Must-have
HUMS system support
technical problem resolution
customer technical relationship
root cause analysis
in-service incident reporting
Nice-to-have
proactive customer engagement
driving growth initiatives
knowledge base contribution
flexible working arrangements
Key Requirements
At least five years helicopter maintenance experience
At least five years HUMS experience
Aerospace or Engineering Diploma or Bachelor's Degree