Senior Customer Service Representative

Bernalillo County Detention Center

Albuquerque, NM, United States
Base: $18.60 - $26.50; bonus/equity: not specified...
Fully remote
Receive and process incoming calls
Dispatch and assign work orders
Maintain accurate database records
The Bernalillo County Detention Center is seeking a Senior Customer Service Representative to provide support through effective communication and problem-solving skills. This fully remote position requires experience in clerical or office administration, with responsibilities including managing work orders, information tracking, and customer interactions

Job Summary

  • The role involves receiving and responding to telephone calls for information in a calm and efficient manner.
  • Employees enjoy benefits including generous leave accruals, career development opportunities, and remote or flex-work options.
  • The position requires generating work orders, tracking completion of maintenance activities, and serving as a Notary Public.

Matching Summary

Match Score: 85

The Bernalillo County Detention Center is seeking a Senior Customer Service Representative to provide support through effective communication and problem-solving skills. This fully remote position requires experience in clerical or office administration, with responsibilities including managing work orders, information tracking, and customer interactions.

Salary

Base: $18.60 - $26.50; Bonus/Equity: Not specified; Benefits: Generous leave, retirement, health benefits, education assistance

Skills & Requirements

Must-have

  • Receive and process incoming calls
  • Dispatch and assign work orders
  • Maintain accurate database records
  • Generate and track work orders
  • Conduct after-hours on-call duties

Nice-to-have

  • Professionalism and effective listening
  • Problem-solving skills
  • Continuous improvement mindset
  • Team collaboration culture

Key Requirements

  • High School Diploma or GED
  • Two years of clerical or office administration experience
  • Successful post-offer medical examination
  • Background investigation clearance
  • Completion of required FEMA training

Work Rights

Not specified

Tailored Resume

Cover Letter