As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs and provide effective solutions.
The role involves completing Financial Health Checks, educating customers on digital banking options, and championing the bank’s risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and solution provision
Experience in busy retail environment
Knowledge of banking products and services
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to work with digital banking technology
Holistic customer solution approach
Integrity and customer-centric mindset
Key Requirements
Proven experience in Financial Services, Retail or Hospitality
Availability for Wednesday, Thursday & Friday 12pm-4pm roster