Help Desk Specialist - Level 0 Category Information Technology Location Annapolis Junction, Md

Stratum Networks

Annapolis Junction, MD, USA
$65k - $86k depending on experience + contract ph
On-site
Rotating shift schedule including weekends
Service availability monitoring
Basic troubleshooting steps
Stratum Networks is seeking a Help Desk Specialist (Level 0) to provide Tier 1 support for clients in Annapolis Junction, MD. Candidates must possess an active TS/SCI with Polygraph clearance and be willing to work rotating shifts, including weekends

Job Summary

  • Provides support 365 days a year with rotating shifts, 4 days a week (including weekends), 10 hours a day.
  • Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
  • Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays, eligible for health care immediately, and 401(k) plan with employer match.

Matching Summary

Match Score: 75

Stratum Networks is seeking a Help Desk Specialist (Level 0) to provide Tier 1 support for clients in Annapolis Junction, MD. Candidates must possess an active TS/SCI with Polygraph clearance and be willing to work rotating shifts, including weekends.

Salary

$65k - $86k depending on experience and contract

Skills & Requirements

Must-have

  • Rotating shift schedule including weekends
  • Service availability monitoring
  • Basic troubleshooting steps
  • Document and communicate outage information
  • Tier 1 response to customer service requests
  • ServiceNow ticket system
  • Basic instructions on how to use services

Nice-to-have

  • Information assurance and cybersecurity solutions
  • Department of Defense and Intelligence Community clients

Key Requirements

  • High School diploma required
  • Active TS/SCI with Polygraph
  • DoD 8570 Compliance with IAT level 1

Work Rights

Active TS/SCI with Polygraph

Tailored Resume

Cover Letter