Associate, Payroll Client Services - Sat- Wed - Amer

topremotejobs.eu

Americas
Base: $19,650—$44,200 usd; bonus/equity: not speci...
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Payroll customer service experience
Payroll regulatory knowledge
Customer issue resolution
** Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The ideal candidate will have experience in payroll customer service and excellent problem-solving abilities, with a strong focus on client satisfaction. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
  • Remote's Total Rewards philosophy ensures fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.

Matching Summary

Match Score: 75

** Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The ideal candidate will have experience in payroll customer service and excellent problem-solving abilities, with a strong focus on client satisfaction. **

Salary

Base: $19,650—$44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • payroll regulatory knowledge
  • customer issue resolution
  • written and verbal communication
  • collaboration with internal teams
  • fixed Saturday-Wednesday schedule

Nice-to-have

  • innovation and teamwork
  • continuous learning in payroll
  • problem-solving abilities
  • exceeding customer expectations

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with Zendesk, Slack, and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter