Supervisor, Patient Experience, Full Time

University of Miami

Miami, FL, United States
Patient care experience oversight
Investigate patient concerns
Facilitate communication between patients and providers
Provides general oversight of the patient care experience, ensuring medical services are coordinated in a timely, accurate, and courteous manner

Job Summary

  • Provides general oversight of the patient care experience, ensuring medical services are coordinated in a timely, accurate, and courteous manner.
  • Manages timely investigation and response to patient concerns/complaints/grievances, facilitating effective communication between patients, families, and providers.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

Provides general oversight of the patient care experience, ensuring medical services are coordinated in a timely, accurate, and courteous manner.

Skills & Requirements

Must-have

  • Patient care experience oversight
  • Investigate patient concerns
  • Facilitate communication between patients and providers
  • Negotiate and mitigate expectations
  • Respond to patient/family situations
  • Document patient and staff concerns

Nice-to-have

  • Commitment to core values
  • Develop department goals
  • Lead and motivate others

Key Requirements

  • Bachelor's degree in relevant field
  • Minimum 2 years customer service leadership
  • Proficiency in computer software

Work Rights

Not specified

Tailored Resume

Cover Letter