This role oversees a team and partners closely with IT Engineering, Security, and People Operations to design and maintain efficient, consistent, and scalable support processes
Job Summary
This role oversees a team and partners closely with IT Engineering, Security, and People Operations to design and maintain efficient, consistent, and scalable support processes.
The role combines hands-on technical expertise with strong operational leadership and a passion for developing people and improving systems.
Drive documentation, knowledge base improvements, and onboarding/offboarding process efficiency.
Matching Summary
This role oversees a team and partners closely with IT Engineering, Security, and People Operations to design and maintain efficient, consistent, and scalable support processes.
Skills & Requirements
Must-have
End-user support operations
IT service delivery processes
Microsoft Entra and Intune administration
Endpoint lifecycle management
Security patching and OS hardening
Nice-to-have
Passion for developing people
Improving systems and processes
Key Requirements
Extensive experience administering Microsoft Entra and Intune
Experience implementing security patching
Experience implementing OS hardening and endpoint security configurations