This position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules
Job Summary
This position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules.
The role involves handling the identification and correction of Provider data issues and supporting Provider Administration functions to maintain compliance with established procedures and quality standards.
HCSC offers a robust total rewards package including health and wellness benefits, 401(k) savings plan, pension plan, paid time off, and tuition reimbursement.
Matching Summary
This position is responsible for call intake from network dental providers to respond to questions and resolve concerns regarding incoming provider inquiries such as contract, credentialing status and fee schedules.
Salary
Base: $17.75 - $28.39; Bonus/Equity: annual incentive bonus plan; Benefits: health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement
Skills & Requirements
Must-have
Call intake from network dental providers
Respond to provider questions and concerns
Resolve contract and credentialing issues
Handle provider data issues
Maintain compliance with procedures
Nice-to-have
Professional development opportunities
Purpose-driven company
Team player
Attention to detail
Key Requirements
High school diploma or GED
6 months customer service experience
6 months office environment experience
Ability to spend up to 90% of time on phone
Prioritizing tasks and workflow experience
Working well under pressure and meeting deadlines
Organizational skills
Dependable
Decision-making skills
Clear and concise verbal and written communication