Ifm Ops Director

JLL

Derby, GBR
Client relationship management
Ifm service delivery leadership
Multi-disciplinary service team management
The IFM Facilities Management Site Director leads one designated client facility site under the Integrated Facilities Management contract, driving operational excellence and building strong client relationships

Job Summary

  • The IFM Facilities Management Site Director leads one designated client facility site under the Integrated Facilities Management contract, driving operational excellence and building strong client relationships.
  • This role requires a dynamic and visionary leader who fosters a collaborative 'one team' culture and serves as the primary client-facing representative ensuring seamless service delivery and continuous improvement.
  • JLL supports innovative ways of working, career advancement, wellbeing, inclusivity, and belonging, embracing a culture of collaboration locally and globally.

Matching Summary

The IFM Facilities Management Site Director leads one designated client facility site under the Integrated Facilities Management contract, driving operational excellence and building strong client relationships.

Skills & Requirements

Must-have

  • Client relationship management
  • IFM service delivery leadership
  • Multi-disciplinary service team management
  • Operational excellence in facility management
  • Strategic site transformation
  • Contract and SLA performance management

Nice-to-have

  • Transformational leadership
  • Innovation and continuous improvement
  • Collaborative team culture
  • Digital transformation initiatives
  • Sustainability and corporate responsibility focus

Key Requirements

  • Bachelor's degree preferred
  • 5+ years client-facing leadership experience
  • Proven IFM or multi-service facilities management background
  • Experience in Defence, Aerospace, or large static sites
  • Professional certifications preferred
  • Ability to be based onsite at Derby
  • Strong client relationship and change management skills

Work Rights

Not specified

Tailored Resume

Cover Letter