It Support Analyst

24 Hour Home Care

El Segundo, CA, United States
Hybrid (1 day onsite per month)
1-3 years it support experience
Troubleshoot operating systems and mobile devices
Document technical issues in ticketing system
24 Hour Home Care is seeking an IT Support Analyst to provide front-line technical support to employees in El Segundo, CA. The role involves troubleshooting IT issues, managing support documentation, and ensuring operational continuity within the organization

Job Summary

  • The IT Support Analyst provides front-line technical support as the first point of contact for IT-related issues across the organization.
  • This role supports core enterprise systems and applications, ensuring timely resolution of technical issues and maintaining operational continuity.
  • The position is hybrid, requiring presence in the El Segundo office once per month.

Matching Summary

Match Score: 85

24 Hour Home Care is seeking an IT Support Analyst to provide front-line technical support to employees in El Segundo, CA. The role involves troubleshooting IT issues, managing support documentation, and ensuring operational continuity within the organization.

Skills & Requirements

Must-have

  • 1-3 years IT support experience
  • Troubleshoot operating systems and mobile devices
  • Document technical issues in ticketing system
  • Manage multiple support requests in fast-paced environment

Nice-to-have

  • Experience supporting Salesforce enterprise platforms
  • Passionate and performance-driven team player
  • Strong communication and customer service skills
  • Contribute to knowledge base documentation

Key Requirements

  • 1–3 years of experience in IT support or service desk roles
  • Ability to document technical issues and follow structured workflows
  • Experience with enterprise platforms preferred

Work Rights

Not specified

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