Sr. Executive, Technical Service

Merck Sharp & Dohme Corp

Fully remote
Customer onboarding and training
Customer relationship management
Product functionality knowledge
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and addressing product functionality knowledge requests.
  • As a field-based role, this person will work directly with our customers, ensuring they fully adopt and utilize our products to meet their operational needs.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Customer onboarding and training
  • Customer relationship management
  • Product functionality knowledge
  • Dairy livestock industry understanding
  • Technical aptitude

Nice-to-have

  • Sales and commercial approach
  • Basic proficiency with CRM software
  • Proactive and self-motivated
  • Attention to detail

Key Requirements

  • 3-5 years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Fluent in Mandarin and English

Work Rights

Not specified

Tailored Resume

Cover Letter