Workplace Experience Specialist, Information Technology

BDO in Australia

Melbourne, Australia
Hybrid
In-person technology support
Device lifecycle tasks
Local triage for onsite issues
The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity

Job Summary

  • The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.
  • This role is critical in ensuring a seamless first-day experience for new starters, executing device lifecycle tasks, supporting online meetings, acting as a local triage for onsite issues, and most importantly maintaining a strong customer-centric presence in each office.
  • Working for BDO you will be part of a growing and market leading professional services firm, with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Matching Summary

The Workplace Experience Specialist is the face of IT within BDO offices, delivering high-quality, in-person technology support that underpins our people’s daily productivity.

Skills & Requirements

Must-have

  • in-person technology support
  • device lifecycle tasks
  • local triage for onsite issues
  • customer-centric presence
  • frontline support across devices
  • meeting room AV/MTR support
  • walk-up tech bar operation

Nice-to-have

  • fast-paced environment
  • inclusive and accessible recruitment
  • learning and growth focus
  • collaborative culture
  • health and wellbeing benefits

Key Requirements

  • ITIL Foundation certification
  • Experience handling devices including setup
  • Exposure to meeting room/AV support
  • Familiarity with ITSM ticketing systems
  • Proven troubleshooting experience

Work Rights

Not specified

Tailored Resume

Cover Letter