Gong.io is seeking an IT Service Desk Specialist to provide on-site technical support for employees at their Ramat Gan office. The role involves troubleshooting hardware and software issues, managing service requests, and ensuring a seamless technology experience for employees
Job Summary
Provide hands-on support for laptops, peripherals, and everyday software issues across Windows and macOS environments.
Manage service requests and incidents from first response through resolution, while keeping employees updated throughout the process.
Support onboarding and employee lifecycle processes, including hardware setup, access management, and user guidance.
Matching Summary
Match Score: 85
Gong.io is seeking an IT Service Desk Specialist to provide on-site technical support for employees at their Ramat Gan office. The role involves troubleshooting hardware and software issues, managing service requests, and ensuring a seamless technology experience for employees.
Skills & Requirements
Must-have
Troubleshoot Windows and macOS hardware
Manage service requests and incidents
Support employee onboarding and lifecycle
Resolve technical issues impacting productivity
Handle office IT issues (printers, A/V)
Nice-to-have
Calm and professional communication
Strong service mindset
Positive support experience
Key Requirements
3+ years of IT support experience
Experience with Okta, Zoom, Slack, Google Workspace