Service Desk Analyst I

CSG

India
Hybrid
Microsoft products including windows
Microsoft office and outlook
Crm ticketing system experience
You will be responsible for answering questions, creating initial tickets and may perform incident resolution

Job Summary

  • You will be responsible for answering questions, creating initial tickets and may perform incident resolution.
  • You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction.
  • CSG offers Work from Home, in-office, or hybrid options, along with comprehensive Healthcare, Paid Time Off, and Employee Belonging Groups.

Matching Summary

You will be responsible for answering questions, creating initial tickets and may perform incident resolution.

Skills & Requirements

Must-have

  • Microsoft products including Windows
  • Microsoft Office and Outlook
  • CRM ticketing system experience
  • troubleshooting mobile phone issues
  • troubleshooting common desktop applications

Nice-to-have

  • help and empower others
  • bold in the way you think
  • passionate about the work you do

Key Requirements

  • Associate bachelor’s degree or equivalent experience
  • 1-2 years of experience
  • Basic understanding of computer PC networking
  • standard browser troubleshooting

Work Rights

Not specified

Tailored Resume

Cover Letter