Elizabeth Scarlett is seeking a Customer Experience Lead based in Potters Bar, UK, to enhance their customer journey while contributing to wildlife conservation efforts. The ideal candidate will have experience in customer experience management, particularly in the Shopify ecosystem, and will thrive in a collaborative, purpose-driven environment
Job Summary
The role involves owning the end-to-end customer experience from purchase through delivery and aftercare while protecting the brand's mission.
You will lead a customer support strategy that uses data and AI to improve service quality and deflect unnecessary contacts.
The company offers a hybrid work model, an annual L&D budget, and a direct contribution to a £2 million conservation mission.
Matching Summary
Match Score: 85
Elizabeth Scarlett is seeking a Customer Experience Lead based in Potters Bar, UK, to enhance their customer journey while contributing to wildlife conservation efforts. The ideal candidate will have experience in customer experience management, particularly in the Shopify ecosystem, and will thrive in a collaborative, purpose-driven environment.
Salary
Base: £60k; Bonus: 10% performance bonus; Benefits: 24 days holiday plus bank holidays; Annual L&D budget (3% of salary)