The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards
Job Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Essential Functions include monitoring, evaluating, and auditing calls and other contact methods, reporting results, and participating in calibration sessions and internal quality audits.
Matching Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards.
Skills & Requirements
Must-have
monitoring and evaluating calls
customer contact methods evaluation
reporting evaluation results
maintaining program knowledge base
meeting productivity requirements
Nice-to-have
contribute to program improvements
participate in calibration sessions
detail-oriented
effective communication skills
Key Requirements
less than one year of relevant experience preferred