Team Lead, Relationship Management - Grata

Datasite

New York, NY, United States
Base: $118,800.00 - $207,200.00; bonus/equity: may...
Hybrid
4+ years customer success experience
1+ years managing customer success teams
Drive end-to-end customer success
Grata is the leading private market dealmaking platform helping investors discover and win more deals through comprehensive proprietary data

Job Summary

  • Grata is the leading private market dealmaking platform helping investors discover and win more deals through comprehensive proprietary data.
  • The role involves a player-coach dynamic where you will manage a partial book of accounts while coaching 1-2 Relationship Managers to exceed commercial outcomes.
  • Employees are expected to work from the NYC office on Mondays, Tuesdays, and Thursdays as part of a hybrid company model.

Matching Summary

Grata is the leading private market dealmaking platform helping investors discover and win more deals through comprehensive proprietary data.

Salary

Base: $118,800.00 - $207,200.00; Bonus/Equity: May be eligible for bonuses or commissions; Benefits: Health insurance, retirement savings plan, paid time off

Skills & Requirements

Must-have

  • 4+ years customer success experience
  • 1+ years managing customer success teams
  • Drive end-to-end customer success
  • Own renewal success and upsells
  • Hybrid work schedule NYC office

Nice-to-have

  • SaaS specific experience
  • Passionate about developing people
  • Exceptional critical thinking skills
  • Proven success with onboarding adoption
  • Ability to work independently fast-paced

Key Requirements

  • 4+ years work experience in customer success or account management
  • 1+ years experience building or coaching high performing teams
  • Proven track record driving renewals and NRR
  • Strong communication and critical thinking skills

Work Rights

Not specified

Tailored Resume

Cover Letter