Independencia Canales Escritos

Concentrix

Lima, Peru
Customer service support
Inbound chats
Outbound calls
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • inbound chats
  • outbound calls
  • internet support
  • resolve routine problems
  • maintain basic knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • flexible and adapt quickly
  • tolerance for repetitive work
  • work as a team member

Key Requirements

  • High school diploma
  • three to six months experience
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Ability to work independently
  • Demonstrate patience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter