Customer Service Analyst (remote - Us)

MassMutual Ascend

Cincinnati, Ohio, US
Base: $33,000 - $55,000; bonus/equity: not specifi...
Exceptional verbal communication skills
Strong attention to detail
Ability to multi-task efficiently
As a Customer Service Analyst, you will provide superior customer service through answering incoming calls and chat messages from clients and agents

Job Summary

  • As a Customer Service Analyst, you will provide superior customer service through answering incoming calls and chat messages from clients and agents.
  • The role offers development and future growth potential within a supportive team environment.
  • MassMutual Ascend emphasizes a collaborative culture that inspires and rewards employees.

Matching Summary

As a Customer Service Analyst, you will provide superior customer service through answering incoming calls and chat messages from clients and agents.

Salary

Base: $33,000 - $55,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional verbal communication skills
  • Strong attention to detail
  • Ability to multi-task efficiently

Nice-to-have

  • Prior call center experience
  • Strong computer skills
  • Empathetic customer interaction

Key Requirements

  • At least 2 years of related customer service experience
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter