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Ochsner Health is seeking a Patient Navigator for their call center in Shreveport, Louisiana, where the role involves handling patient scheduling, inquiries, and maintaining accurate patient information. Qualified candidates should have at least one year of experience in healthcare or customer service and possess strong communication skills.
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Job Summary
Answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide.
Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
Answers general inquiries or provider questions and directs non-scheduling calls to the appropriate department.
Matching Summary
Match Score: 75
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Ochsner Health is seeking a Patient Navigator for their call center in Shreveport, Louisiana, where the role involves handling patient scheduling, inquiries, and maintaining accurate patient information. Qualified candidates should have at least one year of experience in healthcare or customer service and possess strong communication skills.
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Skills & Requirements
Must-have
Schedule patient appointments
Collect patient information
Answer general inquiries
HIPAA guidelines compliance
Advanced Windows applications proficiency
Keyboard proficiency
Adapt to system changes
Prioritize and organize work
Professional demeanor
Utilize multi-functional systems
Work collaboratively
Multi-tasking ability
Critical thinking skills
Knowledge of medical terminology
Nice-to-have
Maintain friendly work relationships
Adapt to patient population needs
Key Requirements
High school diploma or equivalent
One year of experience in healthcare, customer service, or related field
Experience in EPIC or other electronic medical record (preferred)