Customer Account Specialist Ii, Customer Assistance
TD Bank
London, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
On-site
Deliver outstanding customer service
Resolve customer inquiries efficiently
Meet performance objectives
As the voice of TD, you’ll be passionate about understanding our customers and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs
Job Summary
As the voice of TD, you’ll be passionate about understanding our customers and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
You will support customers through inbound and outbound calls, resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience.
Matching Summary
As the voice of TD, you’ll be passionate about understanding our customers and consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Deliver outstanding customer service
Resolve customer inquiries efficiently
Meet performance objectives
Digital literacy across devices
Flexibility and positive attitude
Nice-to-have
Curiosity to help customers
Sound judgment and decision-making
Ability to work independently and as part of a team
Key Requirements
High School Diploma or equivalent
Previous collection, credit, call center, or banking experience is an asset