Account Manager 1

R.R. Donnelley & Sons

Durham, NC, United States
Base: $64,000 to $98,400 / year; bonus/equity: pyr...
On-site
Maintain post-sale customer contact
Resolve production issues
Prepare rfps and rfqs
R.R. Donnelley & Sons is seeking an Account Manager to enhance customer relationships and support sales efforts through effective account management and communication. The ideal candidate should have relevant experience in customer service and account management, with a focus on problem-solving and collaboration

Job Summary

  • The role involves maintaining post-sale contact with customers to facilitate positive long-term relationships while serving as the primary point of contact.
  • Responsibilities include managing customer inquiries, resolving production issues, and preparing RFPs and RFQs to secure new business and up-sell existing accounts.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and parental leave.

Matching Summary

Match Score: 85

R.R. Donnelley & Sons is seeking an Account Manager to enhance customer relationships and support sales efforts through effective account management and communication. The ideal candidate should have relevant experience in customer service and account management, with a focus on problem-solving and collaboration.

Salary

Base: $64,000 to $98,400 / year; Bonus/Equity: Participation in bonus, commission or incentive program possible; Benefits: Medical, dental, vision, 401(k) with match, PTO, disability, life insurance, tuition assistance

Skills & Requirements

Must-have

  • Maintain post-sale customer contact
  • Resolve production issues
  • Prepare RFPs and RFQs
  • Analyze reports for revenue opportunities
  • Communicate project status to sales team

Nice-to-have

  • Translate work experience into problem-solving skills
  • Apply existing processes to solve problems
  • Work closely with customers on solutions
  • Maintain up-to-date industry knowledge
  • Participate in special projects as assigned

Key Requirements

  • 4 Year/Bachelors Degree preferred
  • 3 years of relevant experience OR comparable work experience
  • Good verbal and written communication skills
  • Functional computer knowledge (Windows/MAC)
  • Ability to apply general business concepts

Work Rights

Not specified

Tailored Resume

Cover Letter