Operations Lead, Ai Products & Agents

Eli Lilly

Base: $141,000 - $224,400; bonus/equity: compyny b...
Not specified
10+ years leading software engineering projects
5+ years managing cross-functional distributed teams
2+ years experience with chatbot or agentic ai products
Eli Lilly is seeking an Operations Lead for AI Products & Agents to drive the strategy and operations of their conversational AI portfolio. The role requires extensive experience in software engineering and product operations, with a focus on building and managing AI agents, and ensuring exceptional user experiences

Job Summary

  • This role drives the strategy and operations for Lilly's portfolio of conversational AI products spanning workforce-facing and customer-facing chatbot experiences.
  • The successful candidate will lead platform transformation efforts to consolidate disparate chatbot products onto a unified enterprise AI platform while building new AI agents.
  • Lilly offers a comprehensive benefit program including medical, dental, vision, 401(k) matching, and flexible spending accounts alongside an anticipated wage range of $141,000 to $224,400.

Matching Summary

Match Score: 85

Eli Lilly is seeking an Operations Lead for AI Products & Agents to drive the strategy and operations of their conversational AI portfolio. The role requires extensive experience in software engineering and product operations, with a focus on building and managing AI agents, and ensuring exceptional user experiences.

Salary

Base: $141,000 - $224,400; Bonus/Equity: Company bonus depending on performance; Benefits: Medical, dental, vision, 401(k), vacation, wellness programs

Skills & Requirements

Must-have

  • 10+ years leading software engineering projects
  • 5+ years managing cross-functional distributed teams
  • 2+ years experience with chatbot or agentic AI products
  • Deep knowledge of SDLC and Agile frameworks
  • Experience with ServiceNow and ITIL-based frameworks

Nice-to-have

  • Master's degree in Computer Science or AI/ML
  • Experience with RAG architectures and prompt engineering
  • Background in biopharma or healthcare industry
  • Proficiency in Python or Golang programming
  • Strong bias toward action in ambiguous environments

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10 years experience in technical program management
  • 5+ years managing geographically distributed teams
  • 2+ years specific experience with enterprise conversational AI

Work Rights

Not specified

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