The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients, taking ownership of major incidents and escalations
Job Summary
The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients, taking ownership of major incidents and escalations.
Lead & manage a dynamic, cross-regional team to ensure seamless service delivery and proactively identify gaps to foster team and client growth.
This is a night shift role (6.30 PM – 3.30 AM / 7:30 PM - 4:30 AM IST) to accommodate our primary client base in North America.
Matching Summary
The Client Support Manager plays a critical role in ensuring the consistent delivery of high-quality service to our clients, taking ownership of major incidents and escalations.
Skills & Requirements
Must-have
L1 application and reporting support
syndicated loans support
client-facing, high-pressure environment
people management experience
stakeholder engagement and liaison
cross-functional collaboration
night shift work
Nice-to-have
critical thinking and challenging status quo
highly organized and multitasking
building trusted relationships
self-motivated and independent
strong presentation skills
teamwork and collaboration capabilities
Key Requirements
5-7 years client-facing experience
Minimum 2 years people management
Bachelor's/Master's degree
Experience managing projects and technology changes
Experience with Data and reporting tools
Experience with CRM tools preferred
Direct experience with WSO or Syndicated Loan market advantageous