Customer Service Assistant

DNATA SINGAPORE PTE. LTD.

Singapore
Not specified
Verify passenger identities and travel documents
Handle automated check-in system issues
Uphold safety and security standards
DNATA Singapore Pte. Ltd. is seeking a Customer Service Assistant to support passengers at check-in counters and handle customer issues related to flight operations. The role requires physical stamina, strong communication skills, and a commitment to safety and service excellence

Job Summary

  • The role involves assisting customers at check-in counters while ensuring passenger details match their travel documents.
  • Employees must comply with strict safety standards and report any breaches related to flight operations.
  • This position requires working in shifts to support 24/7 flight schedules and handling issues with automated systems.

Matching Summary

Match Score: 75

DNATA Singapore Pte. Ltd. is seeking a Customer Service Assistant to support passengers at check-in counters and handle customer issues related to flight operations. The role requires physical stamina, strong communication skills, and a commitment to safety and service excellence.

Skills & Requirements

Must-have

  • Verify passenger identities and travel documents
  • Handle automated check-in system issues
  • Uphold safety and security standards
  • Work in shifts for 24/7 flight schedules
  • Provide support to special needs customers

Nice-to-have

  • Good communication skills with passengers
  • Ability to handle complaints professionally
  • Physical strength for lifting baggage
  • Experience in customer service roles

Key Requirements

  • Minimum GCE 'N' levels or above
  • Customer service experience preferred

Work Rights

Not specified

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