Senior Analyst Production Application Support

CIBC Capital Markets

Toronto, ON, CA
Competitive salary; incentive pyy available; defin...
Fully remote
2-3 years application support experience
Microsoft azure cloud environment support
Power platform, unix, middleware support
You will provide analysis and second-level support for client issues, technical outages, and system questions across internal and external applications

Job Summary

  • You will provide analysis and second-level support for client issues, technical outages, and system questions across internal and external applications.
  • The role requires managing escalations, coordinating recovery efforts in a 24x7 environment, and designing solutions to prevent issue recurrence.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and a culture that values trust, teamwork, and accountability.

Matching Summary

You will provide analysis and second-level support for client issues, technical outages, and system questions across internal and external applications.

Salary

Competitive salary; Incentive pay available; Defined benefit pension plan included

Skills & Requirements

Must-have

  • 2-3 years application support experience
  • Microsoft Azure cloud environment support
  • Power Platform, Unix, Middleware support
  • Batch processing management
  • Linux and Windows Server Management

Nice-to-have

  • AI/ML model support experience
  • CASS, OCP Container, AutoSys knowledge
  • Informatica tool experience
  • Innovative solution seeking mindset
  • Strong critical thinking skills

Key Requirements

  • 2-3 years of application support experience
  • Experience with Microsoft Azure and Cloud environments
  • Proficiency in Power Platform, Unix, and Middleware
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter