2025 Delivery Operations Gvpad – Operations Manager

Concentrix

Quezon City, Philippines
Not specified
Sales background required
Coach and supervise team leaders
Maintain client service level agreements
Concentrix is seeking an Operations Manager for its Delivery Operations GVPAD team in Quezon City, focusing on a Telco Sales Account. The ideal candidate will have a strong sales background and extensive experience in managing teams in a call center environment, with the responsibility of ensuring client service levels and financial goals are met

Job Summary

  • The Operations Manager is responsible for coaching and supervising a group of Team Leaders while ensuring Client Service Level Agreements are met.
  • This role requires maximizing revenue generation through data collection, forecasting, and budgeting to achieve long and short-term financial projects.
  • Candidates must have a demonstrated ability to analyze and improve work processes while maintaining a professional demeanor under pressure.

Matching Summary

Match Score: 85

Concentrix is seeking an Operations Manager for its Delivery Operations GVPAD team in Quezon City, focusing on a Telco Sales Account. The ideal candidate will have a strong sales background and extensive experience in managing teams in a call center environment, with the responsibility of ensuring client service levels and financial goals are met.

Skills & Requirements

Must-have

  • Sales background required
  • Coach and supervise Team Leaders
  • Maintain Client Service Level Agreements
  • Manage operational reports and metrics
  • Drive revenue generation and budgeting

Nice-to-have

  • Create positive work environment
  • Resolve employee relation issues
  • Participate in cross functional meetings
  • Handle business reviews with clients
  • Implement best practices for clients

Key Requirements

  • Associate's Degree in related field
  • More than seven years of experience
  • At least two years of Progressive Management Experience
  • Call center experience preferred

Work Rights

Not specified

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