Workday is seeking a Technical Support Delivery Analyst to join its customer support team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL
Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
Candidates must possess basic knowledge of Object Oriented Programming languages like Java, Python, or C# alongside the ability to read and analyze log files.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a diverse and inclusive culture rooted in integrity and empathy.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Delivery Analyst to join its customer support team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing support
Skills & Requirements
Must-have
3 years SaaS enterprise software experience
Object Oriented Programming knowledge
Log file analysis capability
SQL syntax proficiency
API client experience
Nice-to-have
HCM or Talent Acquisition solution experience
SOAP, WSDL, XML integration background
Health monitoring tools familiarity
Resilience under tight timeframes
Documentation creation skills
Key Requirements
3 years experience with SaaS Enterprise software
Confident verbal and written communication skills
Experience supporting HCM or Talent solutions
Ability to collaborate with multiple internal teams