Director Of Operations Support - Secret

Parsons Corp.

Base: $125,100.00 - $225,200.00; bonus/equity: not...
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Active dod secret security clearance required
Manage 24x7 classified help desk operations
Oversee tier-1, tier-2, and tier-3 support teams
** Parsons Corp. is seeking a Director of Operations Support to lead the establishment and management of classified operational support systems, including a 24x7 help desk and Tier-2 support teams. The ideal candidate should have significant experience in high-security environments and a strong background in customer service operations. **

Job Summary

  • This role involves designing and managing a 24x7 classified help desk and coordinating complex support tiers for US government customers.
  • The position requires leading a team of cleared personnel to ensure strict adherence to security standards in high-security environments.
  • Parsons offers best-in-class benefits including medical, dental, vision, paid time off, and flexible work schedules to support employee wellbeing.

Matching Summary

Match Score: 75

** Parsons Corp. is seeking a Director of Operations Support to lead the establishment and management of classified operational support systems, including a 24x7 help desk and Tier-2 support teams. The ideal candidate should have significant experience in high-security environments and a strong background in customer service operations. **

Salary

Base: $125,100.00 - $225,200.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), life insurance, PTO

Skills & Requirements

Must-have

  • Active DoD Secret security clearance required
  • Manage 24x7 classified help desk operations
  • Oversee Tier-1, Tier-2, and Tier-3 support teams
  • Experience with classified environments and protocols
  • Lead recruitment and training of cleared personnel

Nice-to-have

  • Top Secret security clearance preferred
  • Knowledge of NISPOM regulatory requirements
  • Experience implementing ITIL frameworks
  • Familiarity with cybersecurity standards
  • Background working with government agencies

Key Requirements

  • Minimum 10 years of operations support leadership experience
  • Bachelor's degree in engineering or equivalent experience
  • Active DoD Secret security clearance mandatory
  • Proven track record managing Tier-1 and Tier-2 support
  • Experience with remote troubleshooting and escalation workflows

Work Rights

Must have active DoD Secret security clearance

Tailored Resume

Cover Letter