Mitarbeiter Im Kundenservicecenter Aufzugsbranche (m/w/d) - Notrufzentrale

OTIS

Berlin, Germany
Tariff-based pyyment according to metal industry c...
3-shift system availability
Strong german language skills
Ms-office proficiency
You will act as a rescuer in emergencies by taking emergency calls from elevator systems and assisting trapped persons via remote monitoring

Job Summary

  • You will act as a rescuer in emergencies by taking emergency calls from elevator systems and assisting trapped persons via remote monitoring.
  • The role involves coordinating service technicians by receiving fault reports and managing communication with customers through phone, chat, or email.
  • Employees benefit from a tariff-based salary including holiday pay, Christmas bonus, shift allowances, and a 35-hour work week.

Matching Summary

You will act as a rescuer in emergencies by taking emergency calls from elevator systems and assisting trapped persons via remote monitoring.

Salary

Tariff-based payment according to metal industry collective agreement; includes holiday and Christmas bonus; shift allowances applicable

Skills & Requirements

Must-have

  • 3-shift system availability
  • Strong German language skills
  • MS-Office proficiency

Nice-to-have

  • Previous call center experience
  • English language basics
  • Discretion and conflict resolution skills

Key Requirements

  • Experience in customer service center or dispatch preferred
  • Very good German knowledge required
  • Availability for 3-shift rotation

Work Rights

Not specified

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