Customer Experience Director

Service Corporation International

Houston, TX, US
5 years digital cx experience
Bachelor's degree required
Manage design systems and wireframes
The Director, Customer Experience is responsible for implementing strategies that optimize user-centric journeys across all platforms

Job Summary

  • The Director, Customer Experience is responsible for implementing strategies that optimize user-centric journeys across all platforms.
  • This role requires building detailed customer personas and conducting in-depth research to tailor experiences to local and national markets.
  • The successful candidate will manage a team of designers while ensuring strict adherence to accessibility standards and brand consistency.

Matching Summary

The Director, Customer Experience is responsible for implementing strategies that optimize user-centric journeys across all platforms.

Skills & Requirements

Must-have

  • 5 years digital CX experience
  • Bachelor's degree required
  • Manage design systems and wireframes
  • Conduct customer research and personas
  • Define and track CX KPIs like NPS

Nice-to-have

  • Master's degree preferred
  • Design Thinking certifications
  • Experience with Agile workflows
  • Strong problem-solving skills
  • Influence cross-functional teams

Key Requirements

  • Bachelor's degree in CX, UX, or related field
  • 5+ years relevant experience in digital CX
  • 1-2 years leading project teams
  • Proficiency in Figma, InVision, Adobe Suite

Work Rights

Not specified

Tailored Resume

Cover Letter