Ensure the processing, trend analysis and management of customer complaints related to products, guarantee the implementation of corrective and preventive actions, and contribute to the continuous improvement of customer satisfaction and product quality
Job Summary
Ensure the processing, trend analysis and management of customer complaints related to products, guarantee the implementation of corrective and preventive actions, and contribute to the continuous improvement of customer satisfaction and product quality.
Lead trend analyses to meet global and local requirements for tracking and resolving defects, and maintain a high level of customer satisfaction.
Baxter colleagues are united by our Mission to Save and Sustain Lives.
Matching Summary
Ensure the processing, trend analysis and management of customer complaints related to products, guarantee the implementation of corrective and preventive actions, and contribute to the continuous improvement of customer satisfaction and product quality.
Skills & Requirements
Must-have
Customer complaint management
Trend analysis of defects
Cross-functional action plans
Product quality improvement
Professional English communication
Nice-to-have
Data analysis foundation
Customer service orientation
Proactive approach
Team collaboration
Making a difference
Key Requirements
Master's degree in technical field
2 years' experience in technical problem management
Ability to analyze complex technical problems
Proficiency in coordinating multidisciplinary teams