Implementation Lead – Operations

AMERICAN INTERNATIONAL Group Inc

Mexico City, Mexico
**
Cross-functional program leadership
Sla-driven operational environment
Vendor performance management
** AIG is seeking an Implementation Lead for Operations in Mexico City, responsible for driving operational transformation and execution. This role entails managing complex programs across multiple operational areas, ensuring alignment between business needs and technology capabilities while fostering stakeholder collaboration. **

Job Summary

  • This role sits at the center of Operations transformation, partnering with senior leaders to turn strategic priorities into measurable initiatives.
  • The position requires leading complex, cross-functional programs spanning multiple operational areas including CPS, Collections, and Call Centers.
  • AIG offers a comprehensive benefits package including health care, savings, financial protection, and a tuition reimbursement program for professional development.

Matching Summary

Match Score: 75

** AIG is seeking an Implementation Lead for Operations in Mexico City, responsible for driving operational transformation and execution. This role entails managing complex programs across multiple operational areas, ensuring alignment between business needs and technology capabilities while fostering stakeholder collaboration. **

Skills & Requirements

Must-have

  • Cross-functional program leadership
  • SLA-driven operational environment
  • Vendor performance management
  • Data-driven decision making
  • Outsourcing transition experience

Nice-to-have

  • Executive stakeholder communication
  • Change management expertise
  • Process optimization mindset
  • High-volume resilience
  • Collaborative team building

Key Requirements

  • Strong ownership and accountability mindset
  • Structured and analytical thinking capabilities
  • Experience influencing stakeholders without formal authority

Work Rights

Not specified

Tailored Resume

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